This Customer Services Training Course In Abuja Nigeria is practical hands-on training where an experienced customer service trainer is assigned to you.

The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else.

Literally, everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.”

Ask any CEO of a company, president of a bank, manager of an office, minister or staff person and they will tell you HOW IMPORTANT the customer is to their operations and success.

How you define service shapes every interaction you have with your customers. Limited definitions of service based on an exchange of monies for goods or service misses the overall point of customer service.

“Service” should provide the customer with more than a product or action taken on his/her behalf. It should provide satisfaction.

In essence, the customer should walk away pleased at the result of the transaction – not just content but actually happy. A happy customer will continue to be a buying customer and a returning customer.

In this Customer Service training, you will learn the best practices that top organizations look up to implement and adopt in. a systematic and consist way to achieve real success and dwarf their competitors.

Who this course is for:

This course is suitable for customer service professionals and customer support team managers

Why do you need customer Service Training/Certification?

A customer service certification gives employers confidence that the customer service rep or manager has a higher-than-average ability to do the job. A certification from a reputable organization demonstrates competency in customer service that a non-certified rep wouldn’t be expected to deliver.

Certifications aren’t necessarily a one-time commitment. They usually require ongoing training for professionals to stay up to date with the latest best practices in their field.

Having a customer service certification shows teammates and leaders that a service rep is committed to their work and on par with top talent in the customer service field.

Aside from the professional competence associated with certifications, many employers and hiring managers to place a monetary value on them as well.

If you’re looking for a raise at your current place of work, or seeking new opportunities, certifications can be a tool that you can leverage to negotiate pay, benefits, and higher responsibilities.

What you’ll learn

Who are Customers

Develop a Customer Friendly Approach

What Customer Service Means

Professional Qualities in Customer Service

How Good Information is Often Good Service

Conversations Over the Telephone

Telephone Etiquette

Respond to business email quickly!

Making a Good First Impression

How to avoid customer service irritants

Ask the right questions

Learn personality types

Cope with extreme scenarios

Fix problems fast

Handle difficult co-workers

Improve customer service

Improve processes

Validating your skills with certification can prove that you’ve mastered a high level of competency in the realm of customer service. By using what you’ve learned from any of these certifications and courses, you’ll have a unique opportunity to impact your organization and your customers in a way that makes a positive impact within the business.

Customer service Training Delivery Methods

Physical class training

Join our physical instructor-led interactive, and practical hands-on training in our training centers in Nigeria.

Live online training

learn from the comfort of your home or offices with our Virtual Instructor-Led live online, interactive, and practical hands-on training

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